We aim to process all booking requests within 24 hours, if the room you booked is not available we will do our best to find a similar option. Please read the booking terms & conditions before booking.
- To change a reservation please call us on +255 658 022 053 / +255 715 437 283 / +255 772 272 053
- To confirm a booking we must receive written confirmation, unless otherwise, the service is confirmed when the deposit is paid into our bank account.
- If any service requested is then not available, you will be notified and suitable alternatives and their availability and price indicated
Cancellation Policy
- Booking cancelled between 30 to 90 days cancellation charge of 20% of reservation value shall be applied
- Booking cancelled between 15 to 30 days cancellation charge of 35% of reservation value shall be applied
- Booking cancelled between 7 to 14 days cancellation charge of 50% of reservation value shall be applied
- Booking cancelled less than 7 days prior to arrival 100% cancellation charge shall be applied